Shipping Policy
Shipping Destinations
We ship our skincare and haircare products across India. International shipping is currently not available.
Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Time
- Metro cities: 3-5 business days
- Non-metro cities & remote areas: 5-7 business days
- Delivery times may vary based on location, courier delays, or unforeseen circumstances.
Shipping Charges
- Standard Shipping: Free on orders above ₹999.
- A nominal shipping fee may apply for orders below ₹999 (calculated at checkout).
Order Tracking
- Once your order is shipped, you will receive a tracking link via email or SMS.
- You can track your order through our website or the courier service provider’s portal.
Undelivered or Delayed Orders
- If your order is delayed beyond the estimated timeframe, please contact our customer support at [your support email/phone number].
- If an order is undelivered due to an incorrect address or customer unavailability, re-shipping charges may apply.
Damaged or Missing Items
- If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery with images of the product and packaging.
- We will arrange for a replacement or refund as per our Return & Refund Policy.